Cannot play videos on PC.

  • Created
  • Updated

Which Operating System are you using?

  • Microsoft Windows 8.1 or later

  • Which Browser are you using?

    • Internet Explorer 11.0 or above

    • Can it play this title?

      • Can be played

      • It is possible that the cable and the display, connecting to PC, may not be playable due to being recognized as analog output. Hulu does not support VGA/DVI output, which transmits analog video signals. Please use devices (HDMI, DVI-D, DisplayPort) with HDCP.
        *Our system requires for HDCP ( High-bandwidth Digital Content Protection ) connection to keep from copying of digital, audio & video content as it travels across connections.
         
        HDMI
        （HDCP supported）
        DVI-D
        （HDCP supported）
        DisplayPort
        （HDCP supported）
        VGA／D-sub
        （HDCP not supported）
         
         
        Can be played
         
         
        Can be played
         
         
        Can be played
         
         
        Cannot be played

         

        • Non-HDCP supported cable, display and with adapter, converter playback may not work.
        • When your computer is connected to multiple displays, all of them must be connected HDMI, DVI-D or Display Port with HDCP support. When any of them does not fulfill the requirement, the playback may not work.
        • If you are using more than two monitor displays, both have to be HDCP compliant and need digital output. When any of the devices or cables don't fulfill the requirement, the playback may fail.
        • Some all-in-one computers are not supported. 

        • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.

        • The output from PC to TV, projector, etc. is not supported.

        • Even HDCP compatible cable and display, may not be playable due to being recognized as analog output due to the combination of hardware or combination of installed software, etc.

        *As of January 15, 2020, we ended the support of services on for Windows 7 and 8.
        For more information about the support, please refer to this article: [Important] Notice on support for Windows 7 and 8

      • Cannot be played

      • It is possible that the cable and the display, connecting to PC, may not be playable due to being recognized as analog output. Hulu does not support VGA/DVI output, which transmits analog video signals. Please use devices (HDMI, DVI-D, DisplayPort) with HDCP.
        *Our system requires for HDCP ( High-bandwidth Digital Content Protection ) connection to keep from copying of digital, audio & video content as it travels across connections.
         
        HDMI
        （HDCP supported）
        DVI-D
        （HDCP supported）
        DisplayPort
        （HDCP supported）
        VGA／D-sub
        （HDCP not supported）
         
         
        Can be played
         
         
        Can be played
         
         
        Can be played
         
         
        Cannot be played

         

        • Non-HDCP supported cable, display and with adapter, converter playback may not work.
        • When your computer is connected to multiple displays, all of them must be connected HDMI, DVI-D or Display Port with HDCP support. When any of them does not fulfill the requirement, the playback may not work.
        • If you are using more than two monitor displays, both have to be HDCP compliant and need digital output. When any of the devices or cables don't fulfill the requirement, the playback may fail.
        • Some all-in-one computers are not supported. 

        • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.

        • The output from PC to TV, projector, etc. is not supported.

        • Even HDCP compatible cable and display, may not be playable due to being recognized as analog output due to the combination of hardware or combination of installed software, etc.

        *As of January 15, 2020, we ended the support of services on for Windows 7 and 8.
        For more information about the support, please refer to this article: [Important] Notice on support for Windows 7 and 8

    • Internet Explorer 10.0 or below

    • Playback is not possible with this browser. Please try upgrading to Internet Explorer 11.0 or later.
      About system requirements for using Hulu, please refer to this article: Hulu system requirements for Windows/Mac.

    • Edge

    • Can it play this title?

      • Can be played

      • It is possible that the cable and the display, connecting to PC, may not be playable due to being recognized as analog output. Hulu does not support VGA/DVI output, which transmits analog video signals. Please use devices (HDMI, DVI-D, DisplayPort) with HDCP.
        *Our system requires for HDCP ( High-bandwidth Digital Content Protection ) connection to keep from copying of digital, audio & video content as it travels across connections.
         
        HDMI
        （HDCP supported）
        DVI-D
        （HDCP supported）
        DisplayPort
        （HDCP supported）
        VGA／D-sub
        （HDCP not supported）
         
         
        Can be played
         
         
        Can be played
         
         
        Can be played
         
         
        Cannot be played

         

        • Non-HDCP supported cable, display and with adapter, converter playback may not work.
        • When your computer is connected to multiple displays, all of them must be connected HDMI, DVI-D or Display Port with HDCP support. When any of them does not fulfill the requirement, the playback may not work.
        • If you are using more than two monitor displays, both have to be HDCP compliant and need digital output. When any of the devices or cables don't fulfill the requirement, the playback may fail.
        • Some all-in-one computers are not supported. 

        • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.

        • The output from PC to TV, projector, etc. is not supported.

        • Even HDCP compatible cable and display, may not be playable due to being recognized as analog output due to the combination of hardware or combination of installed software, etc.

        *As of January 15, 2020, we ended the support of services on for Windows 7 and 8.
        For more information about the support, please refer to this article: [Important] Notice on support for Windows 7 and 8

      • Cannot be played

      • There is possible that the reason why playback cannot be work is a problem such as an unstable Internet connection or slow network speed. Please try to troubleshooting: Troubleshooting Mac/Windows.

    • Google Chrome

    • Can it play this title?

      • Can be played

      • It is possible that the cable and the display, connecting to PC, may not be playable due to being recognized as analog output. Hulu does not support VGA/DVI output, which transmits analog video signals. Please use devices (HDMI, DVI-D, DisplayPort) with HDCP.
        *Our system requires for HDCP ( High-bandwidth Digital Content Protection ) connection to keep from copying of digital, audio & video content as it travels across connections.
         
        HDMI
        （HDCP supported）
        DVI-D
        （HDCP supported）
        DisplayPort
        （HDCP supported）
        VGA／D-sub
        （HDCP not supported）
         
         
        Can be played
         
         
        Can be played
         
         
        Can be played
         
         
        Cannot be played

         

        • Non-HDCP supported cable, display and with adapter, converter playback may not work.
        • When your computer is connected to multiple displays, all of them must be connected HDMI, DVI-D or Display Port with HDCP support. When any of them does not fulfill the requirement, the playback may not work.
        • If you are using more than two monitor displays, both have to be HDCP compliant and need digital output. When any of the devices or cables don't fulfill the requirement, the playback may fail.
        • Some all-in-one computers are not supported. 

        • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.

        • The output from PC to TV, projector, etc. is not supported.

        • Even HDCP compatible cable and display, may not be playable due to being recognized as analog output due to the combination of hardware or combination of installed software, etc.

        *As of January 15, 2020, we ended the support of services on for Windows 7 and 8.
        For more information about the support, please refer to this article: [Important] Notice on support for Windows 7 and 8

      • Cannot be played

      • There is possible that the reason why playback cannot be work is a problem such as an unstable Internet connection or slow network speed. Please try to troubleshooting: Troubleshooting Mac/Windows.

    • Firefox

    • Can it play this title?

      • Can be played

      • It is possible that the cable and the display, connecting to PC, may not be playable due to being recognized as analog output. Hulu does not support VGA/DVI output, which transmits analog video signals. Please use devices (HDMI, DVI-D, DisplayPort) with HDCP.
        *Our system requires for HDCP ( High-bandwidth Digital Content Protection ) connection to keep from copying of digital, audio & video content as it travels across connections.
         
        HDMI
        （HDCP supported）
        DVI-D
        （HDCP supported）
        DisplayPort
        （HDCP supported）
        VGA／D-sub
        （HDCP not supported）
         
         
        Can be played
         
         
        Can be played
         
         
        Can be played
         
         
        Cannot be played

         

        • Non-HDCP supported cable, display and with adapter, converter playback may not work.
        • When your computer is connected to multiple displays, all of them must be connected HDMI, DVI-D or Display Port with HDCP support. When any of them does not fulfill the requirement, the playback may not work.
        • If you are using more than two monitor displays, both have to be HDCP compliant and need digital output. When any of the devices or cables don't fulfill the requirement, the playback may fail.
        • Some all-in-one computers are not supported. 

        • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.

        • The output from PC to TV, projector, etc. is not supported.

        • Even HDCP compatible cable and display, may not be playable due to being recognized as analog output due to the combination of hardware or combination of installed software, etc.

        *As of January 15, 2020, we ended the support of services on for Windows 7 and 8.
        For more information about the support, please refer to this article: [Important] Notice on support for Windows 7 and 8

      • Cannot be played

      • There is possible that the reason why playback cannot be work is a problem such as an unstable Internet connection or slow network speed. Please try to troubleshooting: Troubleshooting Mac/Windows.

  • Windows 8.0 or below

  • Playback on this OS is not possible. Please try upgrading to Microsoft Windows 8.1 or later.
    About system requirements for using Hulu, please refer to this article: Hulu system requirements for Windows/Mac.

  • Macintosh OS X 10.10 or above

  • Which Browser are you using?

    • Safari

    • There is possible that the reason why playback cannot be work is a problem such as an unstable Internet connection or slow network speed. Please try to troubleshooting: Troubleshooting Mac/Windows.

    • Google Chrome

    • Can it play this title?

      • Can be played

      • The HDMI output is not available through Google Chrome on macOS. Please play videos on Safari.
        *Some all-in-one computers are not supported. 

      • Cannot be played

      • There is possible that the reason why playback cannot be work is a problem such as an unstable Internet connection or slow network speed. Please try to troubleshooting: Troubleshooting Mac/Windows.

    • Firefox

    • Cannot play Firefox with macOS. Please try playing with Safari or Google Chrome.
      About system requirements for using Hulu, please refer to this article: Hulu system requirements for Windows/Mac.
       

  • Macintosh OS X 10.09 or below

  • Playback on this OS is not possible. Please try upgrading to Macintosh OS X 10.10 or later.
    About system requirements for using Hulu, please refer to this article: Hulu system requirements for Windows/Mac.

  • Linux or others

  • Playback on this OS is not supported.
    About system requirements for using Hulu, please refer to this article: Hulu system requirements for Windows/Mac.

 

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