Inquiry

お問い合わせの前に、よくあるご質問をご確認ください

Before submitting your inquiry, we kindly ask you to review the frequently asked questions below.

If you can not solve it in the Help Center, please contact us by e-mail or telephone.
We will reply as soon as possible from Hulu Customer Support Representative.

[Support hours] 10:00-18:30

You can also find the answers to the frequently asked questions below.

What do I need to watch Hulu on a TV screen?
I can't log in to Hulu.
How do I cancel my subscription?
Account deletion

Troubleshooting Windows/Mac

NOTE: We do NOT provide support for Hulu.com. If you are Hulu.com customers, please visit their website.

Please send inquiry contents from below. We will respond as quickly as possible from Hulu Customer Support Representative.
NOTE: This is only for the customers in Japan. This is NOT support for Hulu.com. We do not provide support for Hulu.com in the U.S. If you are a Hulu.com customer, please visit their website

Your email address

Name

Subject

Service

Category

Category

We can disclose the account information only to the account owner. Please note that we may ask for additional information if the inquiry is from someone other than the account owner.

Which case are you having the problem?

Which case are you having the problem?

Which case are you having the problem?

Which case are you having the problem?

※ご登録状況によっては、お客様に折り返しご連絡する場合がございます。 ※解約の取り消しはできません。

Which case are you having the problem?

Which case are you having the problem?

Which case are you having the problem?

Which case are you having the problem?

Which device are you using?

What kind of requests do you have?

リクエストは自動的に処理されます。個別の返信は行っておりませんのであらかじめご了承ください。

Date of birth

Payment methods

Payment methods

Enter the last four digits of the credit card number

Card brand

Expiration Dates

Please enter the month/year in this order as shown on the card.

Enter the d-barai number

If you don't know the d-barai number, please refer to the Help article ( https://help.hulu.jp/hc/ja/articles/360044164714 )

Enter the SoftBank/Y!mobile order number

If you don't know the SoftBank/Y!mobile order number, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044166254 )

Enter the au payment token number

If you don't know the au payment token number, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044684873 )

Enter the PayPay transaction ID

If you don't know the transaction ID of PayPay, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/4407441075609 )

Enter the order number of Google Play

If you don't know the order number of Google Play, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/4405262709017 )

Enter the iTunes Store order ID

If you don't know the iTunes Store order ID, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044687353 )

If your registered e-mail address is different from the above, or have other e-mail addresses you might have used, please enter them below.

Billing date

Payment methods

重複して請求が発生しているお支払い方法をお選びください

Enter the last four digits of the credit card number

Card brand

Expiration Dates

Please enter the month/year in this order as shown on the card.

Enter the PayPay transaction ID

If you don't know the transaction ID of PayPay, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/4407441075609 )

Enter the d-barai number

If you don't know the d-barai number, please refer to the Help article ( https://help.hulu.jp/hc/ja/articles/360044164714 )

Enter the SoftBank/Y!mobile order number

If you don't know the SoftBank/Y!mobile order number, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044166254 )

Enter the au payment token number

If you don't know the au payment token number, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044684873 )

Enter the order number of Google Play

If you don't know the order number of Google Play, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/4405262709017 )

Enter the iTunes Store order ID

If you don't know the iTunes Store order ID, please refer to the help article ( https://help.hulu.jp/hc/en-us/articles/360044687353 )

Billing date

重複して料金が発生している請求日をご入力ください

The email address you want to register

Please ensure you cancel the account before the request (or the Subscription on the iTunes Store / Google Play / Amazon is already off).

Please confirm that your viewing period for both Hulu Subscription and Hulu Rental/Purchase services has expired.

Please note that once your account is deleted, any remaining viewing period, points, and Rental/Purchase titles (including comics) will no longer be available.

Which device are you using?

Which device are you using?

Enter your model name or number, e.g., iPhone 11/SOV37/Chromecast 2nd Gen

Which game console are you using?

Which browser are you using?

Which OS are you using? (e.g. iOS 15 / Android 12 / Windows 10, etc.)

The title of content with problems

Sample Answer: Concordia Season 1, Episode 3 / All titles

Since when have you been experiencing this issue?

Sample Answer: Since around 10:00 AM on September 11, 2022

How frequently are you experiencing this issue?

Sample Answer: I tried playing it 5 times, and it worked 2 times.

How frequently are you experiencing this issue?

Sample Answer: I tried playing it 5 times, and it worked 2 times.

What kind of requests do you have?

Contents of inquiry

By trying the following methods, the issue may be resolved. If you have tried any of these, please select the option(s) that apply from the list below.

By trying the following methods, the issue may be resolved. If you have tried any of these, please select the option(s) that apply from the list below.

Please note that reinstalling the Hulu app on your mobile device will delete all downloaded content.

Attachments

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