If you are experiencing videos stuttering or buffering, please try the following troubleshooting steps:
- Restart your computer.
- Try clearing your browser cache.
*For information on how to delete cache, please refer to this help article: How to clear browser cache
- Power down and unplug your equipment (Computer, modem, and router) for approximately five minutes and then power back up.
- If you are watching a video over a wireless connection, connect your device directly to your router/modem with an ethernet cable.
- Close any other software on the computer.
- Try using a different Internet browser.