Troubleshooting
Viewing issues
All devices
- Error message: "Playback is unavailable on the browser you are currently using. Please use other browsers".
- Error message: "In order to enjoy Hulu please enable Javascript using recommended browser."
- Error message: "Javascript is not working properly on your browser. If you are using plug-ins such as AdBlock, please turn it off".
- Error message: "Unsupported network detected. Hulu cannot be accessed from Amazon account outside Japan".
- "error code S-5 or S-3016" is shown.
- "error code 1002" is shown.
Smartphone/Tablet
- Troubleshooting Android Phones/Tablets
- [iPhone/iPad/iPod touch] The Hulu app disappeared from Home.
- After selecting the download icon, the download doesn't start.
- "error code2404 You cannot download this title. We are sorry for the inconvenience." is shown.
- "error code8401 An error occurred downloading the title. Please try again." is shown.
- "Two device limit for downloadable devices. From browser, access Hulu website and go to "Download Management" to unlink device(s). error code:29060" is shown.
TV
- Troubleshooting FUNAI TV
- Troubleshooting Technicolor Set Top Box
- Troubleshooting Chromecast
- [Amazon Fire TV] Content information is incorrect, thumbnails are grayed out
- Troubleshooting J:COM LINK
- Troubleshooting Set Top Box