When you get this error message, the reason may be as follows.
- Logging to the same account from multiple devices and watch at the same time.
- Watching with multiple Browser tabs.
- Reconnecting after the Internet connection repeatedly drops.
- The device suddenly turns off while playing the work.
- Returning to the home screen of the device while playing the movie.
*To stop the movie, you need to press the pause button, then return to the menu selection screen for the work.
if any of the above does not apply, please try the below to solve the problem.
1. Stop all playback on the PC/Hulu App.
2. Please wait for 10 to 20 seconds without pressing the playback button.
3. Please try playback.
1. Stop all playback on the PC/Hulu App.
2. Please wait for 10 to 20 seconds without pressing the playback button.
3. Please try playback.
when the Internet connection is unstable, this error message may occur.
If the problem keeps persisting, even after trying the above troubleshooting, please try the following to solve the problem.
If the problem keeps persisting, even after trying the above troubleshooting, please try the following to solve the problem.
- Power down and unplug your devices (device, modem, and router) for approximately five minutes and then power back up.
- If you are watching a video over a wireless connection, connect your device directly to your router/modem with an ethernet cable.
- Disconnect any other devices from your network.