Hulu Help Center Help Center home page  
  1. Hulu Help Center
  2. Payment/Account
  3. Payment issues

Payment issues

  • The last charge failed, and now my account is put on suspension.
  • Can I use the non-Japanese credit card?
  • "Payment is being processed" is shown. I cannot cancel or change payment method.
  • "error code 2103 We are unable to successfully complete the transaction with your credit card. Please try another card. (XX)" is shown.
  • "error code2101 You have entered an invalid payment method. Please use one of the following Japan-issued credit cards: Visa, Mastercard, JCB, American Express, and Diners Club. (XX)" is shown.
  • ”error code 7003 Payment process has failed” is shown.

Hulu Customer Support

  • Getting Started
  • Account
  • Payment
  • Content & Service
  • Follow Hulu Supporttwitter

Quick Links

  • Sign Up for Hulu
  • Sign Up for Hulu | Disney+ set plan
  • Reset Password
  • Manage Account
  • Supported devices

About Us

  • Hulu
  • Rental/Purchase
Need More Help?
Contact
Company overview Indication required by Law Term of use Privacy policy
© HJ Holdings.   
日本語