Payment/Account

Changing payment method

• I am currently using a credit card. How can I change it to another credit card?
• I am currently using iTunes payment. How can I change it to other payment methods?

Account information

• How can I enable or disable email notification about Service and Updates?
• [Windows/Mac] How do I access and edit my account information on Hulu?
• Account deletion
• How can I enable or disable Billing Notification?

Profile

• [Windows/Mac] How do I set up and manage profiles?
• How do I reset a profile PIN?
• What is Multi-Profile?
• What is Owner Profile?

Payment information

• How do I check the iTunes Store order ID?
• How do I check the Billing or contrast status of the Hulu account registered with iTunes Store payment?
• How do I check the order number of Google Play?
• How do I check the docomo payment number?
• How do I check the SoftBank/Y!mobile order number?
• How do I check the au payment token number?

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Hulu Ticket

• What is "Hulu Ticket"?
• Sign up for a Hulu Ticket
• I activated a Hulu Ticket. How long can I watch Hulu?
• How do I use Hulu Ticket for an active account?

Payment issues

• The last charge failed, and now my account is put on suspension.
• Can I use the non-Japanese credit card?
• "Payment is being processed" is shown. I cannot cancel or change payment method.
• "error code 2103 We are unable to successfully complete the transaction with your credit card. Please try another card. (XX)" is shown.
• "error code2101 You have entered an invalid payment method. Please use one of the following Japan-issued credit cards: Visa, Mastercard, JCB, American Express, and Diners Club. (XX)" is shown.
• ”error code 7003 Payment process has failed” is shown.

Account issues

• I can't receive the e-mail from Hulu.
• I can't solve the problem.
• Can I suspend my subscription?
• If I cancel a Hulu subscription before my next billing date, do I still access to Hulu until the end of the billing cycle?