Payment/Account
Payment issues, change registration information
Changing payment method
- I am currently using a credit card. How can I change it to another credit card?
- How do I change the payment method?
- I am currently using a credit card. How do I change to other payment methods?
- I am currently using iTunes payment. How can I change it to other payment methods?
- I am currently using Google Play Billing. How do I change it to other payment methods?
- I am currently using LINE Pay as a payment method. How can I change it?
Account information
Profile
Payment information
- How do I check the iTunes Store order ID?
- How do I check the Billing or contrast status of the Hulu account registered with iTunes Store payment?
- How do I check the order number of Google Play?
- How do I check the docomo payment number?
- How do I check the SoftBank/Y!mobile order number?
- How do I check the au payment token number?
Hulu Ticket
Payment issues
- The last charge failed, and now my account is put on suspension.
- Can I use the non-Japanese credit card?
- "Payment is being processed" is shown. I cannot cancel or change payment method.
- "error code 2103 We are unable to successfully complete the transaction with your credit card. Please try another card. (XX)" is shown.
- "error code2101 You have entered an invalid payment method. Please use one of the following Japan-issued credit cards: Visa, Mastercard, JCB, American Express, and Diners Club. (XX)" is shown.
- ”error code 7003 Payment process has failed” is shown.
Account issues
- How do I change my password?
- I can't log in to Hulu.
- I can't receive the e-mail from Hulu.
- I can't solve the problem.
- Can I suspend my subscription?
- If I cancel a Hulu subscription before my next billing date, do I still access to Hulu until the end of the billing cycle?